BT has recently announced that all BT Redcare operations will cease on 1st August 2025. They have stopped selling new alarm signalling products from the end of February 2024 and all their existing product services will end on 1st August 2025 (or earlier where contractual services are due to expire). There are estimated to be in the region of 120,000 live systems currently using a Redcare product. Anyone with a monitored electronic system using a BT Redcare product, such as an intruder alarm or fire alarm, will need to replace this before 1st August 2025.

Customers should contact their alarm company to assist in providing an alternative supplier. It is important that you consult with your insurance broker to ensure that any proposed new method of signalling complies with any insurance requirements for the standard of alarm signalling. Replacement products should match or exceed the performance level of the existing Redcare product.

Griffiths & Armour recommends that clients:

• Identify an alternative product as soon as possible to avoid installation delays or product shortages.
• Request confirmation from insurers via ourselves that the proposed product is acceptable.
• Use an alarm company that is NSI or SSAIB accredited, and they use an NSI or SSAIB accredited alarm receiving centre (ARC).

Please note that a minimum requirement for the majority of non-domestic premises will be dual-path grade 3 fault monitoring (DP3).

Further security guidance is available via RMworks, Griffiths & Armour’s online risk management portal available to all clients.