Claims management

When the unexpected occurs, time can be of the essence. Our claims management services are central to our client service approach, providing you with vital support when you need it most.

HOW CAN WE HELP YOU?

Our approach to claims management

We understand the importance of an efficient and effective claims negotiation and settlement service to you, after all, it’s ultimately at the heart of your insurance purchase decision.

Our approach to claims management is underpinned by 3 key commitments:

Involve you in all key decisions
Manage your claim proactively and objectively
The insurers we have selected deliver a satisfactory outcome that meets your expectations

Our commitment to support you…when you need it most.

To meet our commitments, we have invested significantly to develop a highly skilled and experienced claims team who combine outstanding technical ability with the art of proactive negotiation. These are critical attributes which enable us to deliver on our promise of always putting your best interests first. Our claims management objective is to deliver benefit to you by managing and meeting your financial expectations. Our claims commitment not only applies to the calibre of our claims people, but also in the cutting-edge technology supporting them and you.

Our claims management service includes:

A dedicated claims professional to your claim.
Clearly defined claims and communication standards at the outset.
Delegated claims authority levels for certain claims.
Bespoke claims analysis and full investigation, supported by relevant permission based online access.

Large complex loss service, including representation at meetings and on site.
A market leading specialism in Professional Indemnity.
Recovery of uninsured losses for relevant classes.
Dispute resolution and mediation advice.

Our inclusive approach to claims management ensures that we are there by your side, whatever the circumstances. We keep you fully updated on progress, consulting and seeking agreement with you to the desired financial, commercial and/or reputational result.

We have created key relationships with committed partners, including insurers, specialist solicitors and experts, resulting in a truly unique and industry recognised service, which includes the following:

Your involvement in all key decisions – decisions on claims strategy will only be made with your agreement.
Joint appointment of solicitors in certain specialist classes.
An unrivalled ability to avoid coverage difficulties or disputes.
Reimbursement of internal costs and expenses in defending claims