What our Professional Indemnity insurance clients say about us

We are dedicated to providing the highest level of support to our professional clients and have carried out surveys with independent consultants to measure views on the overall service and support that we offer.

Customer Satisfaction Survey

The following are a selection of comments received in our most recent customer satisfaction survey.

Comments on: Arrangement of cover

"We like the personal visit we get every year when we are updated with general insurance trends etc. It is useful to us to be given a general overview of the market."

"Very friendly. Sorted me out at short notice, professionally, when others weren't interested."

Comments on: Claims

"The communication and advice given by Griffiths & Armour on claims situations has been excellent. Our contact is very knowledgeable and the customer service is always good."

"Very competent and professional approach."

Comments on: Contract review

"Contracts review has always been outstanding."

Our clients' comments overall:

"I feel Griffiths & Armour provide a service more akin to partnership than just adviser."

"For over 30 years I have found the service and advice from Griffiths & Armour both professional and helpful."

"I have always been delighted with the service provided by Griffiths & Armour and see no reason to change my broker."

"It's a large firm but has the characteristics of a smaller, very customer friendly organisation - also very good direct access to Director level."

"The fact that Griffiths & Armour communicates this research demonstrates their willingness to be at the leading edge of service delivery in my opinion."